Live Shopping – Arne B Andersson, PostNord

Arne B Andersson beskriver fördelarna med Live Shopping. Den största fördelen är att "klämma, känna och prata om produkten", med andra ord att kunna förmedla djupare kunskap och annan bra information som gör det lättar för kunden att välja rätt. Och nöjda kunder kommer tillbaka, och nöjda kunder skickar färre varor i dyra returer.


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